PlayFrank is an online site that was launched in 2014 by Every Matrix Limited – the Maltese iGaming B2B software providers and operators behind at least a dozen online casinos. The experience of its operators can be clearly seen in any page at the casino, be it the promotions page that offers a unique rewards system, its bursting game lobby, or the sheer design of the website which draws your eyes right from your first visit. With its dual-licensed platform (UKGC and Malta), its great mobile lobby, and the Daily Challenges that will always give you a reason to sign in, PlayFrank Casino is on the right track to becoming a player favourite in any market it serves.
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Game Selection at PlayFrank
There are more than 1,200 different casino games at PlayFrank Casino to choose from and they all come from some of the biggest game studios around, including Microgaming, Williams Interactive, NetEnt, and Nyx Gaming, to name a few. And the list doesn’t only include slot games but also a live casino with an abundance of options and table limits that will satisfy any high-roller.
Still, it is slots that PlayFrank does best and they can be found in the hundreds, sporting a wide range of themes, bonus options, and volatilities. The ones you immediately notice are hotter new games like Hugo 2, Jungle Spirit, and Viking Runecraft but the casino also features classic 3-reel machines like Jackpot Jester Wild Nudge and Break Da Bank and a variety of modern licensed games like Planet of the Apes and Jurassic World. Big slot prizes can also be found in the Jackpot menu where games like King Cashalot and Treasure Nile are offered, although not alongside any Microgaming/NetEnt progressives.
The table game menu is filled with virtual tables from the available studios that come with both high and low betting limits. Some of the options include around 18 Blackjack variants like Professional, Vegas Single Deck and Atlantic City Gold, Poker games like Three Card Poker, Pai Gow, and Casino Hold’Em, as well as European and French Roulette, Baccarat, Pontoon, and Beat Me. This menu also hides the Video Poker machines, of which there are half a dozen variants available, including games like Aces & Faces Power Poker and All Aces Poker.
If you’re looking to get in on some live action, however, PlayFrank has a big live casino menu that’s powered by Evolution Gaming. Inside the menu, you can find games with a minimum bet that goes as low as £0.10, or £1 for card games, and a maximum limit of up to £50,000. The variants offered are standard games from Evolution Gaming’s catalogue, so expect to find tables of Baccarat Squeeze and Controlled Squeeze, VIP Roulette and Blackjack, as well as Blackjack Party, Caribbean Stud, Casino Hold’Em, and even the Dream Catcher game.
PlayFrank Casino Bonuses and Promotions
The only thing that’s “ordinary” about how PlayFrank chooses to reward its players is the Welcome Package, which is a combination of three matching bonuses given on your first deposits. The first bonus is a 100% bonus with a maximum limit of £100 that comes with extra 50 spins you can use on NetEnt’s Starburst. To activate it, all you have to do is make a deposit of at least £20 and opt-in for the bonus when doing so. Your free spins will be awarded automatically.
When you spend the first bonus, PlayFrank will add a 50% bonus of up to £200 + 50 spins on Starburst when you make your second deposit as well as 100 free spins on Starburst after you make your third qualifying deposit. The wagering requirements for all three bonuses are 35x on the bonus + deposit but any free spins winnings will have a higher playthrough of 40x.
Other rewards at the casino can be claimed by actively participating in the various “experience tracks” at the casino. Right from the start, the casino enters you in the base track that you have to complete to unlock different deposit bonuses and rewards and earn the right to join other tracks for more experienced players. The tracks get changed with seasons or special occasions, so there’s always something new to look forward to at the casino.
The tracks also unlock more of the Daily Challenges, which are your daily missions that offer things like free spins bonuses or other small rewards for completing assignments or making deposits. The Daily Challenges depend on your progress at the casino, so the more you play the more varied these challenges will become and better suited to your needs. With a system like that, who needs a VIP rewards program?
PlayFrank Mobile Casino
It makes no difference what device you want to use to play at PlayFrank Casino as the site was built to adapt to any player’s needs. Thus, to play mobile casino games on your Android, iOS, or Windows Phone, you simply have to visit the casino directly and log in without downloading any app. All account controls are available in the mobile casino along with almost every game you can find on the regular desktop website.
Payment Methods at PlayFrank
You can make payments at PlayFrank Casino through your Visa, Paysafe, and MasterCard card, or by using Neteller, Skrill, Trustly, EcoPayz, Web Money, and Fast Bank Transfers. Most of these options will also be available for your withdrawals but only as long as you’ve gone through the verification process and used the same method to make a deposit.
Any deposit you make at PlayFrank will be processed without any fees and instantly by the casino. The minimum you can deposit is £20 while the maximum will vary according to your chosen payment method. As for the withdrawals, they are limited to a minimum of £20 and a maximum of £25,000 per month or £10,000 per week. E-wallet withdrawals can take up to 2 days to clear while bank transfers and credit cards can take even up to 5 business days.
PlayFrank Casino Customer Support
Customer support is only available through an e-mail address and a live chat feature but there isn’t any telephone line you can call. On the plus side, PlayFrank’s support is available 24/7 and the casino also has a lengthy FAQ section where you can find plenty of useful information about the most common problems at the casino.